Patient Financial Services

Accurate billing and payment depend on compliance with complex payer rules and regulations. IHA offers actionable information on payment policies and addresses technical revenue cycle issues.

What We Do

IHA's Patient Financial Services (PFS) team convenes hospital leaders and staff across disciplines to identify and respond to operational revenue cycle issues. We provide guidance on technical payer instructions so hospitals can bill accurately and receive payments on time. This work is crucial to generating the financial resources needed to support ongoing operations. We help ensure that member hospitals remain viable, with the infrastructure in place to meet the healthcare needs of patients and communities.


Our Approach

  • Build relationships with hospital revenue cycle leaders and staff
  • Foster a non-competitive environment for problem-solving and sharing best practices
  • Work collaboratively to resolve day-to-day operational issues
  • Advocate for common-sense solutions to technical revenue cycle issues


Our Value Proposition

Helping our hospitals receive payment on just one patient account can cover the cost of PFS membership.

Providing Revenue Cycle Intelligence

The PFS team proposes and advocates for administrative solutions that minimize costs throughout the healthcare system. We provide hospital-specific assistance to resolve unusual or complex policy inquiries and claim issues.

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