Location: Naperville, Illinois

Behind every workforce metric are leadership choices about how care teams are built, supported and sustained. Hospitals and health systems continue to navigate staffing pressures, burnout, rising labor costs and changing expectations for care delivery. Workforce strategy now shapes nearly every measure of organizational performance, including access, patient flow, financial stability and staff retention.

This leadership forum will bring together healthcare executives, HR leaders, clinical leaders and other senior decision-makers to examine how workforce strategy can better support people, operations, and organizational performance. Participants will explore how to move beyond reactive staffing responses to build more cohesive, strategy-driven solutions that connect people, operations, culture and financial performance.

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Location: Virtual

Maintaining a strong human connection with prospective and current clinicians remains essential as healthcare organizations increasingly adopt digital tools to streamline processes and improve efficiency. Thoughtfully integrating technology without losing the personal touch can drive trust, satisfaction, and long-term workforce partnerships. This webinar will examine emerging innovations, best practices for blending technology with relational engagement, and strategies that ensure people remain at the heart of every interaction.

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Location: Oak Brook, Illinois

With disruption coming from every angle, from government to the tech industry, leaders have a seize-the-moment opportunity to take on the big questions shaping Illinois healthcare. This year’s Leadership Summit will explore how to shift from reactive survival strategies to proactive transformation initiatives. National experts and leaders across our state will discuss productively engaging with decision-makers and influencers in their orbit. You’ll benefit from participating in candid conversations and connecting with peer leaders as our Illinois hospital community navigates disruption together.

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Location: Virtual

For five consecutive years, deficiencies under the Centers for Medicare & Medicaid Services (CMS) Patient’s Rights Condition of Participation have been the most frequently cited among Illinois hospitals. Nationally, Patient’s Rights also consistently ranks among the top condition-level deficiencies identified by CMS and accrediting organizations, including DNV and Joint Commission. This webinar will help hospital staff understand the requirements behind many of these findings.

You’ll learn about CMS requirements for providing care in a safe environment, particularly for patients at risk of suicide or receiving behavioral health services; preventing and responding to abuse; and using restraints and seclusion. The program will also address CMS definitions, documentation requirements and restraint-death reporting. These requirements apply to every patient receiving care in the hospital, making it critical for staff across departments to understand their responsibilities.

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Location: Virtual

Compliance with the Emergency Medical Treatment and Labor Act (EMTALA) is an organization-wide responsibility. Decisions involving medical screening examinations, on-call physician responsibilities, available services, and patient transfers may cross departments and involve external organizations. This three-part webinar series will translate federal EMTALA requirements and Centers for Medicare & Medicaid Services (CMS) interpretive guidance into practical strategies hospitals can apply across the organization. 

Using recent federal enforcement actions, including from Illinois and other states, participants will examine:

• Recent updates to CMS interpretive guidance;

• Requirements for an adequate medical screening examination;

• Behavioral health and obstetric emergency scenarios;

• EMTALA signage requirements;

• Stabilization standards and appropriate patient transfer requirements;

• Recipient hospital responsibilities under EMTALA;

• On-call coverage expectations and physician response obligations; and

• Documentation requirements for high-risk EMTALA situations, including patients who leave against medical advice or without being seen.

Learn More About This Event

Location: Virtual

Compliance with the Emergency Medical Treatment and Labor Act (EMTALA) is an organization-wide responsibility. Decisions involving medical screening examinations, on-call physician responsibilities, available services, and patient transfers may cross departments and involve external organizations. This three-part webinar series will translate federal EMTALA requirements and Centers for Medicare & Medicaid Services (CMS) interpretive guidance into practical strategies hospitals can apply across the organization. 

Using recent federal enforcement actions, including from Illinois and other states, participants will examine:

• Recent updates to CMS interpretive guidance;

• Requirements for an adequate medical screening examination;

• Behavioral health and obstetric emergency scenarios;

• EMTALA signage requirements;

• Stabilization standards and appropriate patient transfer requirements;

• Recipient hospital responsibilities under EMTALA;

• On-call coverage expectations and physician response obligations; and

• Documentation requirements for high-risk EMTALA situations, including patients who leave against medical advice or without being seen.

Learn More About This Event

Location: Virtual

The Centers for Medicare & Medicaid Services (CMS) revises its Conditions of Participation (CoPs) regularly, challenging hospitals to adapt their processes to keep pace with evolving regulations and avoid costly citations. For Critical Access Hospitals (CAH), staying in compliance means mastering a 300-plus page State Operations Manual, absorbing constant updates from CMS, and navigating new survey protocols and interpretive guidelines. Your hospital’s compliance strategy must continually evolve to keep pace with new regulations and the latest standards of care.

Over the past year, CMS has updated CAH regulations and guidelines in several key areas, including emergency preparedness, nutritional services and care for obstetrical patients, even at CAHs without organized obstetrical services. Although the CAH manual does not include a dedicated Patient Rights section, CAHs must still maintain a safe care environment and uphold all patient rights.

This series will address recent regulatory changes affecting infection prevention and control, Quality Assurance and Performance Improvement, and discharge planning, as well as requirements that lack interpretive guidelines. You’ll also examine key compliance requirements related to nursing care plans, medication management, informed consent, and required policies and procedures.

Nationally recognized regulatory expert Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, will lead this 10-hour intensive webinar series designed for CAH leaders and staff. Across three sessions, Ruzicka will walk you through what’s required, what’s new and where CAHs may be most at risk.

Why Attend?
Maintain compliance and minimize your risk of survey citations. Attend to learn the latest CMS requirements and stay survey ready. 

Whether you’re managing patient rights compliance, preparing for a routine recertification survey, or dealing with an unexpected complaint investigation, this program will give you the knowledge, tools, and confidence to lead your next survey or handle your next unexpected complaint investigation with certainty. You’ll receive practical compliance strategies tailored for CAHs, with each of the three sessions offering insights into the most commonly cited deficiencies in Illinois and across the nation.

What You’ll Learn
Each session will provide a deep dive into the full CAH manual, focusing on:

Frequently cited CoPs in Illinois CAHs:

• Patient Rights, including restraint use

• Physical Environment including Life Safety Code and Maintenance

• Emergency Preparedness

• Swing Bed Services

Regulatory changes and upcoming revisions:

• Emergency Services and Transfers for Obstetrical Emergencies (2025-2027)

• Patient Rights

• Nutritional  Services

• Infection Prevention Program

• Antibiotic Stewardship Program

• Quality Assessment and Performance Improvement (QAPI)

• Updated Swing Bed Requirements (including Appendix PP tags)

Learn More About This Event

Location: Virtual

Compliance with the Emergency Medical Treatment and Labor Act (EMTALA) is an organization-wide responsibility. Decisions involving medical screening examinations, on-call physician responsibilities, available services, and patient transfers may cross departments and involve external organizations. This three-part webinar series will translate federal EMTALA requirements and Centers for Medicare & Medicaid Services (CMS) interpretive guidance into practical strategies hospitals can apply across the organization. 

Using recent federal enforcement actions, including from Illinois and other states, participants will examine:

• Recent updates to CMS interpretive guidance;

• Requirements for an adequate medical screening examination;

• Behavioral health and obstetric emergency scenarios;

• EMTALA signage requirements;

• Stabilization standards and appropriate patient transfer requirements;

• Recipient hospital responsibilities under EMTALA;

• On-call coverage expectations and physician response obligations; and

• Documentation requirements for high-risk EMTALA situations, including patients who leave against medical advice or without being seen.

Learn More About This Event

Location: Virtual

The Centers for Medicare & Medicaid Services (CMS) revises its Conditions of Participation (CoPs) regularly, challenging hospitals to adapt their processes to keep pace with evolving regulations and avoid costly citations. For Critical Access Hospitals (CAH), staying in compliance means mastering a 300-plus page State Operations Manual, absorbing constant updates from CMS, and navigating new survey protocols and interpretive guidelines. Your hospital’s compliance strategy must continually evolve to keep pace with new regulations and the latest standards of care.

Over the past year, CMS has updated CAH regulations and guidelines in several key areas, including emergency preparedness, nutritional services and care for obstetrical patients, even at CAHs without organized obstetrical services. Although the CAH manual does not include a dedicated Patient Rights section, CAHs must still maintain a safe care environment and uphold all patient rights.

This series will address recent regulatory changes affecting infection prevention and control, Quality Assurance and Performance Improvement, and discharge planning, as well as requirements that lack interpretive guidelines. You’ll also examine key compliance requirements related to nursing care plans, medication management, informed consent, and required policies and procedures.

Nationally recognized regulatory expert Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, will lead this 10-hour intensive webinar series designed for CAH leaders and staff. Across three sessions, Ruzicka will walk you through what’s required, what’s new and where CAHs may be most at risk.

Why Attend?
Maintain compliance and minimize your risk of survey citations. Attend to learn the latest CMS requirements and stay survey ready. 

Whether you’re managing patient rights compliance, preparing for a routine recertification survey, or dealing with an unexpected complaint investigation, this program will give you the knowledge, tools, and confidence to lead your next survey or handle your next unexpected complaint investigation with certainty. You’ll receive practical compliance strategies tailored for CAHs, with each of the three sessions offering insights into the most commonly cited deficiencies in Illinois and across the nation.

What You’ll Learn
Each session will provide a deep dive into the full CAH manual, focusing on:

Frequently cited CoPs in Illinois CAHs:

• Patient Rights, including restraint use

• Physical Environment including Life Safety Code and Maintenance

• Emergency Preparedness

• Swing Bed Services

Regulatory changes and upcoming revisions:

• Emergency Services and Transfers for Obstetrical Emergencies (2025-2027)

• Patient Rights

• Nutritional  Services

• Infection Prevention Program

• Antibiotic Stewardship Program

• Quality Assessment and Performance Improvement (QAPI)

• Updated Swing Bed Requirements (including Appendix PP tags)

Learn More About This Event

Location: Virtual

The Centers for Medicare & Medicaid Services (CMS) revises its Conditions of Participation (CoPs) regularly, challenging hospitals to adapt their processes to keep pace with evolving regulations and avoid costly citations. For Critical Access Hospitals (CAH), staying in compliance means mastering a 300-plus page State Operations Manual, absorbing constant updates from CMS, and navigating new survey protocols and interpretive guidelines. Your hospital’s compliance strategy must continually evolve to keep pace with new regulations and the latest standards of care.

Over the past year, CMS has updated CAH regulations and guidelines in several key areas, including emergency preparedness, nutritional services and care for obstetrical patients, even at CAHs without organized obstetrical services. Although the CAH manual does not include a dedicated Patient Rights section, CAHs must still maintain a safe care environment and uphold all patient rights.

This series will address recent regulatory changes affecting infection prevention and control, Quality Assurance and Performance Improvement, and discharge planning, as well as requirements that lack interpretive guidelines. You’ll also examine key compliance requirements related to nursing care plans, medication management, informed consent, and required policies and procedures.

Nationally recognized regulatory expert Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, will lead this 10-hour intensive webinar series designed for CAH leaders and staff. Across three sessions, Ruzicka will walk you through what’s required, what’s new and where CAHs may be most at risk.

Why Attend?
Maintain compliance and minimize your risk of survey citations. Attend to learn the latest CMS requirements and stay survey ready. 

Whether you’re managing patient rights compliance, preparing for a routine recertification survey, or dealing with an unexpected complaint investigation, this program will give you the knowledge, tools, and confidence to lead your next survey or handle your next unexpected complaint investigation with certainty. You’ll receive practical compliance strategies tailored for CAHs, with each of the three sessions offering insights into the most commonly cited deficiencies in Illinois and across the nation.

What You’ll Learn
Each session will provide a deep dive into the full CAH manual, focusing on:

Frequently cited CoPs in Illinois CAHs:

• Patient Rights, including restraint use

• Physical Environment including Life Safety Code and Maintenance

• Emergency Preparedness

• Swing Bed Services

Regulatory changes and upcoming revisions:

• Emergency Services and Transfers for Obstetrical Emergencies (2025-2027)

• Patient Rights

• Nutritional  Services

• Infection Prevention Program

• Antibiotic Stewardship Program

• Quality Assessment and Performance Improvement (QAPI)

• Updated Swing Bed Requirements (including Appendix PP tags)

Learn More About This Event